{"id":14202,"date":"2021-01-13T14:03:51","date_gmt":"2021-01-13T06:03:51","guid":{"rendered":"https:\/\/ola.tech\/?page_id=14202"},"modified":"2026-03-11T18:20:40","modified_gmt":"2026-03-11T10:20:40","slug":"limited-warranty","status":"publish","type":"page","link":"https:\/\/ola.tech\/en\/limited-warranty\/","title":{"rendered":"Limited Warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14202\" class=\"elementor elementor-14202\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fdc7a7 e-flex e-con-boxed e-con e-parent\" data-id=\"1fdc7a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ad4c2a ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"3ad4c2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_poopart_use&quot;:&quot;yes&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-large\">Ola Tech Warranty<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4899f ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"2a4899f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_poopart_use&quot;:&quot;yes&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Version: 2026.03<\/h5>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-441201e e-flex e-con-boxed e-con e-parent\" data-id=\"441201e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f3e809 ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"6f3e809\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_poopart_use&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-path-to-node=\"7\">The Ola Care Commitment<\/h3><p data-path-to-node=\"8\">At Ola Tech, we believe high-quality tech shouldn&#8217;t be a gamble. Unlike peer-to-peer marketplaces like Carousell, where &#8220;sold is sold,&#8221; every device we ship has passed a rigorous professional diagnostic suite. If your hardware fails within the first 90 days, we don&#8217;t just sympathize\u2014we fix it.<\/p><p><b>Our Guarantee:<\/b> We offer a 90-day professional<b data-path-to-node=\"9,0\" data-index-in-node=\"41\">\u00a0warranty<\/b> on every device. No haggling, no excuses, just expert service.<\/p><h3 data-path-to-node=\"10\">1. What is Covered<\/h3><p data-path-to-node=\"11\">Your warranty covers all <b data-path-to-node=\"11\" data-index-in-node=\"25\">inherent hardware and functional defects<\/b>. If a component fails due to a manufacturing issue or an error in our refurbishment process, you are fully protected.<\/p><ul data-path-to-node=\"12\"><li><p data-path-to-node=\"12,0,0\"><b data-path-to-node=\"12,0,0\" data-index-in-node=\"0\">Core Hardware:<\/b> Motherboard, CPU, and internal circuitry.<\/p><\/li><li><p data-path-to-node=\"12,1,0\"><b data-path-to-node=\"12,1,0\" data-index-in-node=\"0\">Display &amp; Input:<\/b> Screen functionality, touch response, and physical buttons.<\/p><\/li><li><p data-path-to-node=\"12,2,0\"><b data-path-to-node=\"12,2,0\" data-index-in-node=\"0\">Media:<\/b> Cameras, speakers, and microphones.<\/p><\/li><li><p data-path-to-node=\"12,3,0\"><b data-path-to-node=\"12,3,0\" data-index-in-node=\"0\">Battery:<\/b> Every device is guaranteed to have at least <b data-path-to-node=\"12,3,0\" data-index-in-node=\"53\">80% health capacity<\/b> at the time of delivery.<\/p><\/li><\/ul><p data-path-to-node=\"13\">The 90-day coverage period begins the moment your device is delivered.<\/p><h3 data-path-to-node=\"14\">2. What is NOT Covered (Exclusions)<\/h3><p data-path-to-node=\"15\">To keep our operations lean and our prices competitive, we do not cover issues caused by external factors. This warranty is voided by:<\/p><ul data-path-to-node=\"16\"><li><p data-path-to-node=\"16,0,0\"><b data-path-to-node=\"16,0,0\" data-index-in-node=\"0\">Accidental Damage:<\/b> Any drops, pressure cracks, or &#8220;bent&#8221; frames.<\/p><\/li><li><p data-path-to-node=\"16,1,0\"><b data-path-to-node=\"16,1,0\" data-index-in-node=\"0\">Liquid Damage:<\/b> Any exposure to moisture or immersion (regardless of the original manufacturer\u2019s IP rating).<\/p><\/li><li><p data-path-to-node=\"16,2,0\"><b data-path-to-node=\"16,2,0\" data-index-in-node=\"0\">Software &amp; Data:<\/b> We do not warrant the operating system, third-party apps, or data loss. <b data-path-to-node=\"16,2,0\" data-index-in-node=\"90\">Please back up your device regularly.<\/b><\/p><\/li><li><p data-path-to-node=\"16,3,0\"><b data-path-to-node=\"16,3,0\" data-index-in-node=\"0\">Third-Party Tampering:<\/b> Any attempt to open, repair, or modify the device by an unauthorized technician or third-party service.<\/p><\/li><\/ul><h3 data-path-to-node=\"17\">3. Our &#8220;Repair or Replace&#8221; Guarantee<\/h3><p data-path-to-node=\"18\">Ola Tech operates a professional, service-first warranty model. <b data-path-to-node=\"18\" data-index-in-node=\"64\">We do not offer cash refunds.<\/b><\/p><p data-path-to-node=\"18\">1. <b data-path-to-node=\"18\" data-index-in-node=\"98\">Repair:<\/b> Our first priority is to restore your device to full functionality using premium components.<\/p><p data-path-to-node=\"18\">2. <b data-path-to-node=\"18\" data-index-in-node=\"203\">Replace:<\/b> If our technicians determine the device cannot be repaired, we will replace it with a unit of the equivalent model, specification, and cosmetic grade.<\/p><h3 data-path-to-node=\"19\">4. How to Claim<\/h3><p data-path-to-node=\"20\">We aim for a &#8220;zero-friction&#8221; process to get you back online.<\/p><ol start=\"1\" data-path-to-node=\"21\"><li><p data-path-to-node=\"21,0,0\"><b data-path-to-node=\"21,0,0\" data-index-in-node=\"0\">Initiate:<\/b> Contact our Hong Kong support team with your Order ID.<\/p><\/li><li><p data-path-to-node=\"21,1,0\"><b data-path-to-node=\"21,1,0\" data-index-in-node=\"0\">Ship:<\/b> We provide secure shipping instructions to our Hong Kong Service Center.<\/p><\/li><li><p data-path-to-node=\"21,2,0\"><b data-path-to-node=\"21,2,0\" data-index-in-node=\"0\">Resolution:<\/b> Once received, our technicians typically complete a diagnosis within 3-5 business days.<\/p><\/li><\/ol><p>Ola Tech is a brand of Fonfair Technology Limited. For the full legal terms and conditions governing your 90-day protection, please download the master policy by clicking View PDF below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de6399b elementor-align-center ob-has-background-overlay elementor-widget elementor-widget-button\" data-id=\"de6399b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_poopart_use&quot;:&quot;yes&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ola.tech\/wp-content\/uploads\/Ola-Tech-Warranty.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View PDF<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-90d03ea e-flex e-con-boxed e-con e-parent\" data-id=\"90d03ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ola Tech Warranty Version: 2026.03 The Ola Care Commitment At Ola Tech, we believe high-quality tech shouldn&#8217;t be a gamble. Unlike peer-to-peer marketplaces like Carousell, where &#8220;sold is sold,&#8221; every device we ship has passed a rigorous professional diagnostic suite. If your hardware fails within the first 90 days, we don&#8217;t just sympathize\u2014we fix it. [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-14202","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ola.tech\/en\/wp-json\/wp\/v2\/pages\/14202","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ola.tech\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ola.tech\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ola.tech\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/ola.tech\/en\/wp-json\/wp\/v2\/comments?post=14202"}],"version-history":[{"count":0,"href":"https:\/\/ola.tech\/en\/wp-json\/wp\/v2\/pages\/14202\/revisions"}],"wp:attachment":[{"href":"https:\/\/ola.tech\/en\/wp-json\/wp\/v2\/media?parent=14202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}